Watch each department calm down.
Scroll through a venue as most run it today, one department at a time, and see the same work on TIDE. When you want the full picture, we’ll show you with your own spaces and teams.
Maintenance Every fault has an owner and a deadline.
Today a fault is a radio call, a sticky note or a message in the group chat, and someone has to remember to chase it.
In a walkthrough: planned maintenance, contractors, asset history and what each repair costs.
Escalated on time. Nobody had to chase.
Housekeeping Every room’s status, floor by floor, as it changes.
Today room status lives in a shared spreadsheet nobody trusts, and the front desk phones the floor to ask whether a room is ready.
In a walkthrough: inspections against your own standards, public-area rounds and lost property.
808 is ready. The front desk saw it without calling.
Front office Every guest call has an owner and a close.
Today guest calls go on a paper sheet, the handover happens in a group chat, and traces are checked from memory.
In a walkthrough: the log book, wake-ups, bell and shuttle, room moves, and the daily report built from live data.
Cake delivered. The guest was told.
Inventory Stock you can trust, before it runs out.
Today stock is counted on a clipboard on Sunday, and things get reordered once they have already run out.
In a walkthrough: deliveries, suppliers, what you paid last time, and purchase requests you can track to the door.
Below par, so the order is already drafted.
Guest experience Guests ask from their phone and watch it arrive.
Today a guest rings the desk, someone writes it down, passes it on, and the guest rings again to ask where it is.
In a walkthrough: the QR codes, VIP amenities, putting things right after a complaint, and how requests reach each team.
The guest can see it’s on the way.
Restaurant and events The floor, the kitchen and the ballroom on one page.
Today orders go on paper pads, the function sheet changes by email, and the kitchen hears about it last.
In a walkthrough: the kitchen screen, room charges and the event diary.
Kitchen, bar and banqueting work from the same sheet.
Utilities Meter readings that spot a leak for you.
Today meters are read into a notebook, if someone remembers, and a leak shows up on next month’s bill.
In a walkthrough: electricity and gas too, and what each floor uses.
A leak found in days, not on the bill.
Voice assistant Staff just say what’s wrong, in their own language.
Today a housekeeper who doesn’t read English waits to tell a supervisor, who may or may not log it.
In a walkthrough: try it yourself in Thai, English or Burmese.
Logged by voice. No typing, no English needed.
Your team Every job to the right person, with the reason.
Today jobs go to whoever answers the radio, and nobody knows someone is off sick until their jobs are late.
In a walkthrough: rosters, leave and skills, the morning check of who is in, and logging any request by typing a few letters in Thai or English.
Given to Nok, with the reason on the job.
TIDE
See it with your own data.
That was nine scraps of a much bigger system. In a walkthrough we set TIDE up with your own spaces, teams and names for things, and show you the departments you care about most.
Tell us about your business. A few lines is plenty.
We set up a copy for you. Your spaces, your departments, your people.
We walk you through it. On a video call or on site, with your team.