TIDE
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Hotels run on a thousand moving parts. TIDE moves them as one.

One system for maintenance, housekeeping, front office and every other department. Take all of it or just the parts you need, each set up the way your hotel works.

Book a demo See how it works

Sticky notes, radios, group chats and a spreadsheet nobody trusts.

Every job, request and check in the hotel lands in one place, with an owner and a status everyone can see.

1204 Dripping bathroom tap Engineering In progress
Stores Pool chemicals delivery Inventory Received
Lift 2 Noise in the shaft Engineering Escalated
Floor 7 Room inspections Housekeeping 18 of 22
Plant Chiller planned maintenance Engineering Due Thu
1510 VIP amenity for 15:00 arrival Front office Ready
Lobby Fire panel weekly check Compliance Signed off

Whole suite or one module

Fitted to your hotel, not the other way round.

  1. The whole suite, or one module

    Take every department, or only the ones you need. Each module works on its own. Add another later and it joins the same staff list, the same jobs and the same rules.

  2. Fitted to how you work

    Your hotel gets its own profile: your teams, how each team gets its work, what guests and staff can ask for, who it goes to when it’s late, and your own names and colours for rooms.

  3. Tested before it goes live

    Changes are made in a draft. Test a request to see where it would go and how fast, then make the draft live. A setup wizard and starting points for resorts and city hotels do most of the work.

Hotel profile Draft · version 4
Teams
Front OfficeHousekeepingEngineeringGuest RelationsPool & Beach
How Housekeeping gets work
Automatic
Rooms
Villas, Garden Wing, Tower

Test a request

“Umbrella broken at sunbed 14”

  • Goes to Pool & Beach
  • Done within 30 min
  • If late: Attendant → Supervisor → Duty manager
Checked: every request has a team. Make live

What happens when something breaks

  1. Someone reports it

    A guest mentions the tap in 1204 is dripping. Anyone can scan the QR code in the room and snap a photo, or the front desk logs it.

  2. It reaches the right team

    Engineering gets it straight away, with the room and the photo attached. Everyone can see who has it.

  3. Nothing gets forgotten

    If it isn't picked up by its deadline, TIDE escalates it to the duty manager on its own. Nobody has to chase.

  4. Fixed, and on record

    The engineer closes it with a photo. Over time you see which rooms and equipment keep causing trouble.

The guest never knew it happened.

The right person gets the job, and you can see why.

Every department shares one staff list and one way of handing out work. You decide, team by team, how much TIDE does on its own and where a person makes the call.

Who’s in today
Rosters, leave and skills in one place. Each morning supervisors confirm who actually came in, so new jobs don’t go to someone who is at home.
Each team chooses how it gets work
Automatic, suggested for a supervisor to confirm, held for a manager to hand out, or a dispatch board. A manager can step in and lock the owner, and TIDE won’t undo it.
Every job says why
Each job shows why it went to that person. If nobody takes it, it moves up a ladder to the duty manager, and safety issues have their own. The guest hears back when it’s done.
Sign in with a staff number
No email and no sign-up form. Staff sign in with their employee number and a one-time start code from their manager.
0812 Assigned

Air-con not cooling

Engineering · High · done within 2 hours

Who has it Nok

Sent to Nok straight away.

Why Nok

  • On shift until 17:00
  • Working in the Tower today
  • Air-con skills, and fixed this unit before
  • 2 open jobs, the fewest in the team

Every department on the same tide

Maintenance
Faults, planned maintenance, defects and contractors, with photos, deadlines and history.
Housekeeping
Room status, assignments, inspections, public-area rounds and lost property.
Inventory
Stock, deliveries, recipe costs and par levels, and purchase requests you can track.
Guest experience
QR requests that reach the right team, VIP amenities, and follow-up when something goes wrong.
Restaurant
Tables, orders and the kitchen screen for each outlet.
Events
Bookings, set-ups and function sheets for every event space.
Utilities
Meter readings for water, power and gas, with unusual use flagged.
Compliance
Safety checks, certificates, incidents and hazards, signed off and on record.
Analytics
What keeps breaking and what it costs, with a daily operations view and scorecard for the GM.
Voice assistant
Staff speak to TIDE in their own language, and it logs the job for them.

Take one department or all of them. Each works on its own, and they share one staff list and one way of handing out work.

TIDE

Bring your hotel into calm water.

See TIDE working on a hotel like yours, one department at a time.

Book a demo